Hopeless service, very unprofessional, if your on the complete care plan for your dog/cat dont waste your money with the Bangor branch go elsewhere, where they care about some customer service. Used to be good but gone down the swaney these days. Massive shame.
Used to be very good until they lost a vet named Helen. Since then, they seem to have had a revolving door of vets and the customer service has gone downhill as a result.
Had to share my experience of these wonderful people. All the staff here have been proffesional and dilligent in their work. Dr Anke Hill must be one of the best vets and people that I have ever met. I know that she looked after our Lullabelle with the utmost care and compassion. Thank you all xx
Very unprofessional, unhelpful staff. Left me waiting for nearly half an hour for my appt instead of explaining to me that they had double booked. Not sure how long they would have left me sitting there had I not asked.
My dog has just been in to be spayed by a locum vet at this practice, she did a lovely job and the next day my dog was back to her usual self, jumping on the sofa, eating and just all round fine.However when she went for her post-op check the resident vet said that she had something wrong with her, perhaps an infection but not of the op she had just had, probably caused by the pain killer she was having, she gave her a pain killer injection and changed her pain killer to a new one.However when I rang to speak to the vet as to why they wanted to see her the next day as her wound looks fine and she was eating and jumping around just the same as usual.She had no temperature which of course is the first sign of anything wrong, isn't it?? I also informed the vet that she had only had 1 day of the pain killer cause my son fed her the next day and wasn't sure how much to give her.I just feel that if my dog had seen the nurse that she would of just got a clean bill of health without any extra cost. they wanted 15.00 for the extra meds and it would of been another appointment the next day costing around 30.00.I had a dog that had a biopsy 3 weeks ago with and estimate cost of 150.00, however she said there might be some loose teeth (in spite of my dog having their teeth cleaned 11 months ago and having all necessary teeth removed) the cost was 248.00 and more teeth removed, plus I was rung up for a small lump to be removed from her eyelid.I just feel that its anyway to get extra money out of the customer.The locum vet never added any "extras" on the price she quoted 185.00 was the the price I paid 189.00.I'm afraid I have lost all faith and apart from my vacs4life that all my dogs are on, I think I will be using another vets from now on.I'm very disappointed as this this is not the first problem I have had with vets4pets.
Vets4Pets Bangor (North Wales) is a UK Veterinary Care based in Bangor, Northern Ireland. Vets4Pets Bangor (North Wales) is located at Inside Pets at Home, Menai Retail Park Caernarfon Road Bangor LL57 4SJ GB, Caernarfon Rd, Bangor LL5, Bangor, Northern Ireland LL57 4SB, UK.
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